Frequently Asked Questions

Most pilots go live in days, not weeks. We reuse proven flows (welcome, qualification, quotes, bookings, reviews) and customise copy, tags, and routing for your brand. Advanced integrations (payments, inventory, delivery ops) can be added in phases without blocking launch.

Think of it as an AI receptionist: greeting, categorising calls, answering FAQs, taking orders, booking appointments, and handing off to humans for edge cases. Every call is summarised and synced to the CRM and—when relevant—continued via SMS for frictionless follow-up.

We connect with your stack or deploy ours. Popular choices include InOne CRM and other leading CRMs, Google Sheets, Shopify/WordPress, and payment gateways. We also support webhooks and custom APIs to keep data in sync end-to-end.

We’re fully compliant with applicable UK regulations (GDPR, PCI, FCA where relevant) and follow a privacy-by-design approach across our solutions. Compliance documentation is available under NDA.

We charge a once-off setup for the initial build (chatbot + AI caller + integrations) and a monthly retainer for hosting, monitoring, iteration, and support. New, larger projects (e.g., additional bots or complex automations) are quoted separately.

We can onboard your existing business number to an SMS provider or provision a new dedicated SMS number. We’ll guide opt-ins, templates, and compliance with UK messaging regulations to keep deliverability high.

We ship weekly improvements: copy tweaks, routing rules, better prompts, and new automations driven by analytics. You get dashboards for conversations, conversion, and SLA response times.

We integrate with PCI-compliant payment providers and apply the principle of least privilege across all systems. Logs and transcripts can be redacted; access is role-based with audit trails.

Yes. We import data safely, re-map tags and stages, and rebuild key automations. Nothing goes live until it’s validated in a sandbox.

Outcome-first dashboards: booked jobs, paid invoices, repeat customers, and response times. We also track deflected calls, qualification speed, and conversion per channel to prove financial impact.

We run an SMS-friendly helpdesk with SLAs. Urgent issues page an on-call engineer. Feature ideas go to a shared roadmap board so you can track progress.

“AI Agents” are task-oriented systems that use tools (CRM, calendars, payment links) to complete goals. “AI Employees” are bundles of agents that cover a role (e.g., receptionist, sales assistant, support). We deploy the right mix for your workflow.

An agentic chatbot can plan multi-step tasks, call tools (look up stock, create a quote), and adapt based on outcomes. It doesn’t just answer—it completes work and reports back.

The bot collects essentials (intent, budget, location, timelines), scores the lead, tags it, and routes to the right pipeline stage. If criteria are met, it books a slot automatically and sends confirmations.

From first touch to closed-won: instant replies, automated follow-ups, quote creation, contract e-sign, payment links, handovers, and review requests—tracked end-to-end.

After a job is completed, the system nudges customers via SMS with smart timing, deep links to Google/Facebook reviews, and private feedback capture. Negative feedback triggers an internal ticket; positive feedback boosts your public ratings.

Yes. With consent, the caller receives an SMS with the summary, links, and next steps—so follow-ups are instant and tracked.

We iterate weekly using analytics, transcripts, and A/B testing. Guardrails ensure safe behaviour while prompts, tools, and datasets evolve to improve outcomes.

We use retrieval-augmented generation (RAG), tool use, strict intents, allowed-answers lists, and escalation logic. Sensitive queries route to a human by design.

Business-hours support with on-call escalation for priority incidents. We design for high availability across providers; status pages and incident comms are included.

Yes. We can auto-detect or set a default language, provide bilingual flows, and route to region-specific teams where needed.

Absolutely. Timed nudges via SMS and email, answer-a-question prompts, and one-tap “resume” links bring prospects back to finish.

Yes. We check team calendars, branch coverage, and SLAs to offer slots. The contact is tagged to the correct region, and internal notifications are sent automatically.